| 千里做志工 |
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| ◎林口長庚社服處志工 安蔚.馬迪 |
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本院志願服務隊近年獲內政部及行政院之績優志工團隊肯定，美國聖路易華盛頓大學於今年度暑期與本院進行志願服務學習合作。安蔚與馬迪出生於中國，自小移民至美國，目前為聖路易華盛頓大學三年級學生，兩位學生首次來到台灣，貼心、主動服務的態度，屢獲病患和家屬肯定與讚賞，以下為安蔚同學的服務心得分享。
「你的口音聽起來不像台灣人，你從哪裡來？」「美國。」我說。「美國?」他露出一臉疑惑，這是我來台灣後最常遇到的對話。詳細來說，我出生於中國吉林省，五歲移民至美國，現在是聖路易華盛頓大學三年級的學生。我熱愛亞洲文化、喜歡跟人接觸，希望未來能有醫療方面的生涯，今年暑假由學校安排來台灣實習志工服務，因此我來到了林口長庚醫院。
第一天踏入醫院時，志工阿姨帶著我熟悉環境並介紹志願服務的服務內容：偌大的門診區、熙來攘往的人群，我體認到長庚醫院志工的重要性。剛開始，我與志工阿姨在櫃檯服務，3個小時的服務期間，各式問題排山倒海而來，真讓初到此地的我難以招架，幸賴一旁的志工阿姨認真、不厭其煩的指導，讓我逐漸上手。 後來我和大專志工到了兒童大樓的遊戲室，陪伴許多住院病童一起畫圖、玩遊戲。因為我天天都會到遊戲間服務，小朋友們很快與我建立起關係，每次走入遊戲室都會聽到親切的問候聲「姐姐，好！」，看到他們天真的笑容，也讓我心情跟著活潑起來。
印象最深也最喜愛的就是在急診服務。雖然工作很累，又會經常見到重傷的病人，但我非常高興有這個機會觀察醫療過程，以及直接為病人服務。五花八門的工作包含在門口幫助體弱的人坐上輪椅、在電梯前指引路線、與護理人員一同推送病床、協助病患領藥等等。小小的事情，即使只是提供棉被或一杯水，都能替病患減少一些痛苦。
這次的服務經驗讓我體認到志工的貢獻以及對醫院的重要性，雖然志工沒有受過醫學訓練，但若少了他們，每日來到醫院的人們可能會迷路以及感到諸多不便。也從志工身上學到了凡事為人的精神和預先想到病人需要的體貼，我很欽佩在此服務的志工叔叔、阿姨，許多人投入服務長達10年、20年，也常常不厭其煩地培訓青年志工，我非常欽佩他們所付出的一切。
七週一轉眼就過去了，我得到了充實的經驗和收穫。那樣的付出所得到的快樂不是語言文字能形容！如果有機會，我ㄧ定會回來台灣並且推薦這個活動給其他同學。謝謝華盛頓大學和長庚紀念醫院。回到美國，我一定會更加努力學習。
馬迪（Diane）
Six weeks ago, I began my journey as a volunteer at Chang Gung Memorial Hospital in Linkou, Taiwan. I spent the first week getting acquainted with the hospital. I vividly recall stepping inside Chang Gung for the first time and feeling lost even as I stood in the front lobby as doctors, nurses, and patients rushed past me. My classmate Tonya and I spent our morning shifts working at front desks to help direct visitors. With the kind help of the volunteer “Ah-Ma’s”（阿媽）, we were able to quickly acquaint ourselves with the different buildings and locations of specialty clinics.
During the afternoon shifts, we had the opportunity to either volunteer in the emergency room or playrooms inside the Children’s Hospital. Volunteering in the E.R. was exciting because I saw patients coming in with different injuries, and I was able to transport patients into different observation rooms. Every time I pushed a patient on a wheelchair or bed, I felt that I had a direct, though minute, role in the care of that patient.
Volunteering in playrooms was less stressful and allowed me to interact closely with pediatric patients, an experience that I enjoyed tremendously as I aspire to become a pediatrician. The smiles and laughter that the children brought in when they stepped inside the playroom were incredibly heartwarming; it certainly showed that a positive outlook can emerge from those who have endured much hardship. As I have pondered many times before, it is the resilience of such patients that I am further inspired to become a physician.
Being a volunteer at Chang Gung has undoubtedly reaffirmed my decision to become a physician, and I am so glad to have had so many interactions with patients. I was ecstatic when I was first told that I had received a grant from Washington University to intern at Chang Gung Memorial Hospital in Taiwan for the summer, and without a doubt, this experience has surpassed all of my expectations. I want to thank Chang Gung volunteer services for giving me the opportunity to examine the medical culture of Taiwan, and I hope to visit again in the future to relive past memories and to make more that will surely last a lifetime.
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| 封面故事 |
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| 新聞紀要 |
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| 醫療時論 |
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| 醫學報導 |
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| 特別報導 |
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| 養生文化村報導 |
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| 病人安全 |
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| 增刊目錄 |
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