Will I be able to see the doctor on time?
I. Doctors try their best to see patients in time, but sometimes it is impossible due to special circumstances. The clinic assistant will put up a sign outside the clinic room to explain the reason for the doctor's delay and the approximate time. II. The scheduled arrival time notified at the time of appointment is an estimated time for the visit. It will actually vary depending on patients’ conditions that day. If the arrival time has passed and it is not yet your turn, please wait and seek medical treatment in order.
When I only want the doctor to prescribe the same medicine as the previous time, can I ask the doctor to issue the prescription first instead of waiting in line?
As individual conditions may change, the doctor must examine the patient personally before deciding which medicine is suitable, so the patient still has undergo consultation in order.
The NHI IC card already contains basic personal information. Do I still need to bring my national ID card or other identity documents to the clinic?
According to the National Health Insurance Act, the identities of patients must be verified when they seek medical treatment. If the IC card has a photo, there is no need to present identity documents. Others must submit the insurance certificate and national ID card or other documents sufficient to prove their identity in accordance with the regulations.
What should I do if I lose the refillable prescription for patients with chronic illnesses?
If your refillable prescription for chronic illness is lost accidentally or overdue, you must see the doctor again in accordance with NHI regulations. Please make an appointment when the medicines are used up and the doctor will re-issue the refillable prescription for chronic illness.
If the patient is unable to come to the hospital for some reason, can someone bring the patient’s NHI card and other relevant materials to pick up the medicine instead?
I. According to the medical laws and regulations, doctors must personally diagnose and treat patients before prescribing medicines. Others cannot pick up medicines on their behalf. II. If the patient's condition is stable and the doctor agrees that the same medicine can be given, someone else can collect the medicine on the patient’s behalf, but the NHI will not cover it and the medical expenses must be paid in full by the patient.
If I need to go abroad but I have a refillable prescription, can I get the medicines for three months at once?
According to NHI regulations, each dosage can be given within 30 days at most. You can only receive the medication with the refillable prescription within 10 days before finishing the last dosage. If the period abroad exceeds one month, flight tickets and other supporting documents should be submitted when picking up the medication to collect next month’s dosage in anticipation, however, the total dosage collected is limited to two months.
Does the certificate of diagnosis need to be issued by the same doctor?
In principle, the certificate of diagnosis should be issued by the original doctor, but if such doctor has resigned or went abroad, the patient can make an appointment for the outpatient service of the department director. Emergency patients who wish to apply for a certificate of diagnosis after they are discharged should make an appointment at the outpatient clinic. Former emergency internal medicine patients should make an appointment at the Department of Internal Medicine or Family Medicine. Former emergency surgery patients should make an appointment at the Department of Traumatology or General Surgery.
Which visit should one attend first if an appointment has been made for two different clinics at the same time?
I. When two clinic appointments are made at the same time before the visit date, the patient should first head to the department with the earliest visit time. II. If you made an appointment for a clinic before the visit and another on the day of the visit, or when you make the appointment for both clinics on the same day, please go to the department where the first appointment was made.
What should a patient do if feeling ill before the next scheduled visit?
You can make an appointment by yourself and the doctor may cancel or change the time of the next visit depending on the situation.